Effective Date: Jan 6, 2026

At RK OneStep Private Limited, we strive to provide quality installation, repair, maintenance, and AMC services. This Refund and Cancellation Policy explains how cancellations and refunds are handled.

Appointment Cancellation

• Customers may cancel or reschedule a service appointment before technician dispatch.

• Cancellation requests can be made by phone, WhatsApp, email, or other official communication channels.

Service Cancellation

• If a technician has already been dispatched or has reached the service location, a visit charge may apply.

• If additional work is declined after inspection, only the applicable inspection or visit charge will be payable.

Refund Policy

Refunds may be provided in the following situations:

• Duplicate payment.

• Excess amount collected due to billing error.

• Payment received for a service that could not be provided.

• Other cases approved by RK OneStep after review.

Refunds will be processed through the original payment method wherever possible.

Non-Refundable Charges

The following are generally non-refundable:

• Charges for completed services.

• Installation charges after successful completion.

• Charges for spare parts that have been installed.

• Charges for services completed as per the agreed scope.

Refund Processing Time

Approved refunds are normally processed within 7–10 business days. The actual credit to the customer's account depends on the bank or payment service provider.

Manufacturer Warranty

For services performed as an authorized service partner, warranty claims are subject to the respective manufacturer's warranty terms and policies.

Contact Us

For any questions regarding cancellations or refunds, please contact:

RK OneStep Private Limited

Website: www.onestep.co.in

Email: support@onestep.co.in